Coachly
Support
Real people read these messages. Send us what you’re running into and we’ll get back to you within one business day.
Email us
The fastest way to reach the team behind Coachly:
yonathanm@kaladigitallabs.comPlease email us from the address on your account so we can find you quickly.
What we can help with
Account and login
Can’t sign in, or your email or phone number needs updating? Tell us the email on your account and what you see when you try to get in.
Billing and subscriptions
Questions about a charge, a renewal date, or a refund? Include the date and amount, and the last four digits of the card or the payment app you used. We’ll sort it out or point you to the right place.
Your coach and your training
Something off with your coach, your plan, or a conversation? Say what happened and what you’d like instead. If you’d rather switch coaches, just ask — no explanation needed.
Bugs and the app not behaving
Tell us what you were doing, what you expected, and what happened instead. Your phone model and app version help us find it faster.
Your data and privacy
To request a copy of your information, a correction, or deletion of your account, email us from the address on your account. Details are in the privacy policy.
Feedback
Something you love or something that gets in your way — we read every message and use them to decide what to build next.
Writing from outside the app? Kala Digital Labs LLC, Kailua-Kona, Hawaii.
If your question is about a purchase made through an app store, the store’s own support can often resolve it fastest — tell us either way and we’ll help where we can.