Privacy Policy

Coachly is a fitness coaching app offered by Kala Digital Labs LLC (“we”, “us”, “our”), a company based in Kailua-Kona, Hawaii. This policy explains what information the Coachly app collects, how we use it, who we share it with, and the choices you have. It applies to the Coachly app and any related services we provide for it.

• Account information. Your name, email address, phone number, and payment information. Payments are handled by our payment providers; we do not store your full card details.
• Health and fitness information. Workouts, body measurements such as weight, fitness goals, progress logs, and anything else you enter or sync into Coachly.
• Coach conversations. The messages, photos, and files you exchange with your coach through the app, including chat history.
• Usage information. How you use the app, the type of device and operating system you use, and crash or error reports.

• To create and maintain your account and provide coaching.
• To personalize your experience, such as tracking progress toward your goals.
• To process payments and manage subscriptions.
• To fix problems, improve features, and keep Coachly secure.
• To communicate with you about your account, respond to support requests, and send service updates.
• To comply with applicable laws and enforce our terms.

• Your coaches. Coachly connects you with human coaches. Your coach can see the profile, fitness, and conversation information they need to coach you. Your information is not shared with coaches you are not connected to.
• Service providers. Companies that help us run Coachly, such as hosting, payment processing, communications, and analytics providers, under contracts that restrict how they use your information.
• Legal and safety reasons. When required by law or when necessary to protect the rights, property, or safety of our users, our coaches, or others.
• Business transfers. If we ever sell or merge Coachly into another business, we will require the new owner to honor this policy or notify you before your information is handled differently.

We do not sell your personal information, and we do not use your fitness or coach conversation content for advertising.

Fitness and health information is sensitive, so we treat it with extra care. We only ask for what is needed to provide coaching, and we use technical and organizational measures designed to protect it. No method of storage or transmission is perfectly secure, so please only share information you are comfortable with.

We keep your information for as long as your account is active or as needed to provide the service. When you delete your account, we remove your personal information, though some data may remain in encrypted backups for a limited period before it is fully deleted. We may keep records we are legally required to retain.

• Access, correct, or delete. You can update most of your information in the app, or email us to request a copy, a correction, or deletion of your data.
• Your coach. You can ask us to change who your coach is, or close your account if you no longer want your information shared with a coach.
• Communications. You can opt out of non-essential emails at any time; we may still send messages needed to run your account.

Coachly is not intended for children under 13, and we do not knowingly collect their information. If you believe a child has created an account, contact us and we will remove it.

We may update this policy as Coachly evolves. When we make material changes, we will notify you in the app or by email and update the date at the top of this page.

Questions or requests about your privacy? Reach us at yonathanm@kaladigitallabs.com or write to Kala Digital Labs LLC, Kailua-Kona, Hawaii.